QIB introduces new features to ‘first-of-a-kind’ AI virtual assistant, ‘Zaki’

QIB introduces new features to ‘first-of-a-kind’ AI virtual assistant, ‘Zaki’

Qatar Islamic Bank (QIB) has introduced new features to its AI virtual assistant, ‘Zaki’, offering customers, as well as non-customers, more convenience when interacting with the bank.

QIB is the first bank in Qatar to launch a conversational virtual assistant using AI and machine learning algorithms as part of QIB’s ongoing efforts to provide innovative digital solutions to empower its customers and meet their ever-changing banking needs, a press statement notes.

QIB customers can now make several requests via ‘Zaki’, including requesting for cheque books, activating/blocking or replacing a card, as well as increasing their credit card limit. They can update their personal detail, enquire about their accounts balances and transactions, and perform transfers within their own QIB accounts to other QIB accounts and local transfers to other banks inside Qatar. To be able to make requests and perform transactions, customers use the same login credentials they use to access their QIB mobile app.

Customers and non-customers can ask any question about QIB’s products, services and branches. They can receive information on Forex rates and locate QIB branches and ATMs. QIB website visitors can find answers to most of their daily enquiries and can select from a list of tailored products and