MoF launches the updated e-refund system for service fees, transactions

MoF launches the updated e-refund system for service fees, transactions

According to the Ministry of Finance data the number of users on the e-refund system reached 5, 604 in 2020. WAM As part of its ongoing efforts to improve the quality and speed of services and enhance customer satisfaction, the Ministry of Finance (MoF) launched the updated version of the e-refund system for service fees and transactions for federal entities. The updated version provides new features that facilitate and expedite the procedures of refunding fees for all federal entities. Saeed Rashid Al Yateem, Assistant Under Secretary of Resources and Budget Sector at the Ministry of Finance, noted that launching the updated version of the system comes within the ministry's endeavours to provide comprehensive and integrated financial services that satisfy customers. This promotes the UAE's leading financial system at regional and international levels, and reiterates the country's standing on global competitiveness indices. Al Yateem said: "Over the past years, the Ministry of Finance has taken several proactive steps to keep up with the digital revolution and adopted artificial intelligence to improve the services provided to customers in the private and government sectors. This is by adopting smart services and applications, and in line with the objectives of the UAE Strategy for