Egypt’s CIB says e-banking users constitute 66% of its customer base

Egypt’s CIB says e-banking users constitute 66% of its customer base

Egypt - The Commercial International Bank (CIB) has revealed that users of electronic banking services currently constitute about 66% of the bank’s customer base.

The bank added that its customer base of Internet banking services amounted to 1.3 million users, with an annual growth of 25%. According to its statement, the CIB recorded Internet banking transaction increase of 13% to 2.2 million with a total value of EGP 65.6bn.

The bank stressed that the efforts of the digital banking services sector and international banking transactions focused on this goal in all the developments implemented by the sector, starting with redesigning operations, enhancing digital capabilities and improving the package of services provided, leading to establishing an integrated system that optimally meets the multiple needs of customers in order to improve customer’s digital experience.

It pointed out that the bank continued its tangible achievements in terms of implementing its strategic plan, “The Bank of the Future”, during the year 2022.

It also added that the bank managed to expand digital services provided to businesses banking services sector, and implemented a set of their banking transactions through digital channels instead of branches. It revealed that these developments witnessed remarkable success thanks to the concerted efforts between the