Gulf Bank wins ‘Best Innovation In Customer Experience’ at Future Enterprise Awards 2021

Gulf Bank wins ‘Best Innovation In Customer Experience’ at Future Enterprise Awards 2021

KUWAIT: Gulf Bank, one of the largest leading banks in Kuwait, was awarded the ‘Best Innovation In Customer Experience’ award at the prestigious Future Enterprise Awards 2021, held in the last week of GITEX Global. Organized by CPI Media Group and the technology platform TahawulTech.com, the annual awards ceremony celebrates various companies and individuals from the Middle East’s IT ecosystem that have demonstrated excellence in their fields over the past year.

Gulf Bank has received the award in recognition of its recent transformation journey that has seen it embrace a multi-experience approach, strengthening its market differentiation with enhanced customer and employee experiences. Gulf Bank’s suite of solutions, in partnership with its technology provider, Alghanim Engineering, enable the financial institution to not only meet the digital demands of its customer base, but also to create a more flexible working environment for its Customer Contact Center staff, who are now empowered to work from anywhere.

“We are incredibly proud of the recognition that TahawulTech.com has given us as we continue to invest heavily in providing an extraordinary experience for customers and employees alike. We are continuing to invest in our digital capabilities to create exceptional engagement across all touchpoints throughout the customer journey –