ABK unveils new complaint submission feature on Mobile App

ABK unveils new complaint submission feature on Mobile App

KUWAIT: Al-Ahli Bank of Kuwait (ABK) recently announced the launch of a new feature on its mobile app, allowing customers to submit complaints directly through the application. This development aligns with the guidelines set by the Central Bank of Kuwait (CBK), ABK’s digital transformation plan, and the Bank’s commitment to enhancing customers’ overall banking experience.

Upon submission of a complaint through the mobile app, customers will receive an automated SMS confirmation. The grievances will be meticulously investigated and handled by ABK’s dedicated Complaints & Customer Protection Unit (CCPU). Upon review, customers will be notified via SMS when the Bank’s reply is ready. A written reply will be sent to customers within 15 working days via the mobile app as a PDF file, allowing them to easily review and print the response for their records.

Loai Muqames, CEO-Kuwait at ABK, shared his thoughts on the introduction of this new feature, stating, “We continuously strive to improve our customers’ banking experience and provide them with innovative solutions. The ability to submit complaints through our mobile app is a significant step towards delivering greater convenience and efficiency in handling customer feedback and concerns.” Muqames added, “By embracing digital transformation and leveraging technology, ABK aims to