“As we grew, it became more important for an ITSM system to be put in place” – Saud Al Akili, stc Kuwait

“As we grew, it became more important for an ITSM system to be put in place” – Saud Al Akili, stc Kuwait

CNME Editor Mark Forker spoke to Saud Al Akili, Head of Customer Support at stc Kuwait, to find out how …

The post “As we grew, it became more important for an ITSM system to be put in place” – Saud Al Akili, stc Kuwait appeared first on TahawulTech.com.CNME Editor Mark Forker spoke to Saud Al Akili, Head of Customer Support at stc Kuwait, to find out how the telecommunications operator has transformed its operational efficiency by leveraging Manage Engine solutions.

Incepted in 2008, stc Kuwait is one of the top telecommunication operators in Kuwait.

Over the years, it has grown to be a digital leader for mobile and internet services for both business-to-business and business-to-consumer companies.

stc provides innovative, reliable, and secure telecommunications services and platforms to its customers, aiding in the digital transformation in the region.

stc caters to a growing customer base of more than 2.4 million customers.

The company employs over 1,500 people who support operations across its offices, call centers, branches, and various other franchises in the country.

The stc workforce operates in various departments, such as technical support, customer service, and operations.

CNME Editor Mark Forker spoke to Saud Al Akili, to learn more about the business challenges facing stc Kuwait,