Burgan Bank enhances customer experience with electronic virtual assistant “Banki” – ZAWYA

Burgan Bank enhances customer experience with electronic virtual assistant “Banki” – ZAWYA

Adapting to the latest trends reshaping the banking sector, the electronic virtual assistant was built to serve customers in a safe, reliable and timely manner.. 'BANKI' uses the latest in AI and Natural Language Processing (NLP), to better understand customer inquiries and enable relevant and contextual responses from innumerable sources .. Burgan Bank customers can begin engaging and interacting with 'BANKI' currently on the official website in their preferred language, with the service launching soon on the bank's social media platforms as well.. The bank was re-certified with the prestigious ISO 9001:2015, making it the one of the few banks in the GCC and Kuwait to receive such certification for the Fifth consecutive time.. The Bank also has to its credit the distinction of being the only Bank in Kuwait to have won the JP Morgan Chase Quality Recognition Award for twelve consecutive years.. The contents of the press release was provided from an external third party provider..