Gulf Bank provides instant sign language interpreting services

Gulf Bank provides instant sign language interpreting services

KUWAIT: As part of its efforts to consolidate the principles of sustainability in the society and following the requirements of the Central Bank of Kuwait, Gulf Bank announced its cooperation with SignCom, to provide instant translation services using sign language, for people with special needs, which provides Video Relay Services (VRS) as a mean of communication for deaf people, which is now accessible across six branches.

The bank provides an iPad inside each of the branches, that is designated for people with special needs, through which direct communication takes place via video calls with the call center. Hence, the customer is received by a sign language interpreter, who then translates the customer’s needs to an employee in the branch, and vice versa.

Gulf Bank’s Deputy General Manager of Consumer Banking, Basel Al Assad, commented on this new service, stating: “We are keen to provide additional, and distinguished, services in our branches to support our customers’ experience, especially for those with special needs – ensuring that all their transactions are completed swiftly and with ease at all times.”

Al Assad pointed that Gulf Bank provides services to customers with special needs at six different branches distributed across Kuwait, specifically in the areas of: Bayan,