National Bank of Kuwait delivers digital customer experiences with Avaya OneCloud CCaaS

National Bank of Kuwait delivers digital customer experiences with Avaya OneCloud CCaaS

National Bank of Kuwait (NBK), Kuwait’s first indigenous bank and the Gulf region’s first shareholding company, has used Avaya (NYSE: AVAYA) technology to digitally transform its contact center and deliver personalized, effortless experiences across a range of touchpoints.

NBK had selected Avaya CCaaS solution, which will significantly improve time-to-market for new, advanced banking services, and will further enable NBK to maintain its dominant market share.

Last month at the Banking and Finance Innovation of the Year award at the ITP.net held on the sidelines of GITEX Global, NBK earned the Technology Leadership Awards for the implementation of Avaya CCaaS Solution.

“Accelerating our digital transformation strategies supports our operations and customer services. This is of paramount importance to our operations, as we continue to leverage our unique strengths to provide the best banking experience to our customers, creating new products and services, and effectively improving operational efficiency.” Mohammed Al-Kharafi, General Manager, Head of Group Operations at National Bank of Kuwait, said.

“As a trendsetter in digital transformation in Kuwait and the GCC, NBK continues to expand its digital agenda, introducing the latest digital technologies in the banking sector.” He added.

“We need a fully integrated customer experience solution that is both agile and boasts a large