QIB becomes first bank in Qatar to launch video banking via mobile app

QIB becomes first bank in Qatar to launch video banking via mobile app

Qatar Islamic Bank (QIB) has announced the launch of a unique video banking service for the first time in Qatar through its award-winning QIB mobile app.

The new service, QIB’s latest first-to-market solution, complements the bank’s efforts to enable customers to be in control of all their banking and financial needs and from anywhere across the globe. This service supports the bank’s journey towards the full digitisation of its products and services, while enabling customers to interact with a QIB representative in case they would like to get further advice or seek any clarifications.

The video banking service currently allows existing QIB customers to easily place a video call with a QIB service agent to get real-time, efficient guidance, while applying for ‘Instant Finance’ digitally via the QIB mobile app. The service will soon be extended to other products and services within the QIB mobile app.

Customers can share their App screens with the bank agent (‘co-browsing’) and get detailed, step-by-step guidance and support to complete their transactions. The video banking service enables customers to opt also for a text-chat or voice chat-only mode as per their preference.

Customers can choose to switch the video chatting service on or off at