Abu Dhabi Islamic Bank enhances its digital banking ecosystem

Abu Dhabi Islamic Bank enhances its digital banking ecosystem

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UAE - Abu Dhabi Islamic Bank (ADIB) has announced that it will continue to develop its digital banking ecosystem and be at the forefront of banking innovation as more customers switch to digital.

In 2021, ADIB saw an 11 per cent rise in digitally active customers. Currently, the bank has more than 700,000 digitally enabled customers, which represents a record of 75 per cent of customers who are active on a daily or weekly basis.

ADIB has invested heavily in areas that will help it grow further in the future, in line with its vision to become the world’s most innovative Islamic bank, including launching new products and advancing digital capabilities.

Over the past two years, ADIB has introduced innovative features and services that provide easy and convenient banking services to customers. Currently, around 40 per cent of new customers open their accounts digitally, through the facial recognition feature. ADIB was the first bank in UAE to provide this service, which provides the opportunity to conduct immediate and secure verification before opening the account, and through direct access to the customer database in the UAE government.

Around 30 per cent of customers obtain instant and digital personal finance through the bank's application. Meanwhile, digital