CEOs Advisory Council of UAE Banks Federation: ‘Customer Confidence Index’ places UAE second globally

CEOs Advisory Council of UAE Banks Federation: ‘Customer Confidence Index’ places UAE second globally

Abu Dhabi, United Arab Emirates: The CEOs Advisory Council of UAE Banks Federation, the representative and unified voice of banks in the UAE, held its second meeting of 2023 recently under the chairmanship of His Excellency Abdulaziz Al-Ghurair, Chairman of UAE Banks Federation, to discuss key initiatives, the UBF 2023 strategy for banking and financial sector, and the implementation of the decisions taken at this year’s first meeting in March.

Participants at the meeting lauded the successful initiatives of UAE Banks Federation, under the direct supervision of the Central Bank of the UAE and other strategic partners, in furthering the leadership position of the UAE banking sector, which ranked second globally in terms of customer confidence in banks at 84 per cent, in 2022.

H.E. Abdulaziz Al-Ghurair, Chairman of UBF, said, "The UAE banking sector is a role model for digital transformation, which is affirmed by the growing trust in the sector and the great leap in developing and implementing digital channels and advanced technological infrastructures. This is in line with the strategic vision of the Central Bank of the UAE, which is characterised by its proactive approach to creating an appropriate framework to keep pace with evolving technologies in the interest