Commercial Bank of Dubai and PwC Middle East join forces

Commercial Bank of Dubai and PwC Middle East join forces

- CBD and PwC Middle East have signed an MoU to accelerate the adoption of AI technologies across CBD's operations

- The partnership focuses on elevating customer experiences and enhancing engagement through personalized AI-driven customer service solutions.

- The collaboration aims to deliver tailored services that resonate with individual preferences and needs, enhancing customer experience.

Bommercial Bank of Dubai (CBD) and PwC Middle East have signed a Memorandum of Understanding (MOU) to accelerate the adoption of AI technologies across CBD's operations. The partnership focuses on elevating customer experiences and enhancing engagement through personalized AI-driven customer service solutions.

By integrating PwC Middle East's advanced AI technologies into its services, CBD aims to deliver tailored services that resonate with individual preferences and needs, ultimately enhancing customer experience. Additionally, the collaboration will explore how AI can optimize internal processes at CBD, and use data-driven insights to streamline operations and boost efficiency.

Mr. Ali Imran, Chief Operations Officer at CBD, expressed his excitement, saying, "This transformative collaboration with PwC Middle East signifies a pivotal step forward for Commercial Bank of Dubai. We are committed to delivering unparalleled customer experiences and driving operational excellence through the integration of AI technologies. This strategic alliance reaffirms CBD's dedication to innovation and reinforces