Commercial Bank of Dubai hires Accenture for tech-CX transformation

Commercial Bank of Dubai hires Accenture for tech-CX transformation

The Commercial Bank of Dubai has selected Accenture as its consulting partner for a strategic technology transformation program.

Offering a full range of retail and commercial banking products and services, the Commercial Bank of Dubai (founded: 1969) is with more than $30 billion worth of total assets one of the UAE’s leading banks.

As part of its ambition to leverage innovative technologies as a means to enhance its customer experience (CX), the bank has launched a multi-year transformation program that will “augment user experiences with digital platforms” said chief operating officer, Ali Imran.

L-R: Ali Imran and Othman Bin Hendi (CBD), and David Parker and Max Di Gregorio (Accenture)

“At the Commercial Bank of Dubai, we are focused on leveraging our DNA of innovation to augment user experiences. This agreement with Accenture will further accelerate our digital aspirations to operate more effectively and deliver tailored services to our customers using the next generation of emerging technologies.”

Not surprising, Accenture will bring in expertise around technologies such as cloud, artificial intelligence and generative AI to help the bank lift its customer experience and customer service profile.

“The banking industry is changing profoundly and banks, more than anything, need to innovate at speed and scale. Technologies like AI