Dubai: 200 taxi drivers honoured for highest rating, minimal complaints by passengers

Dubai: 200 taxi drivers honoured for highest rating, minimal complaints by passengers

Dubai’s Roads and Transport Authority (RTA) recognised Metro Taxi Company as the best taxi company in Dubai. RTA also commended 200 taxi drivers as part of an event celebrating the Taxi Sector Excellence Award. This award is hosted by RTA to acknowledge the best performer during key events taking place in Dubai. The felicitation was attended by Ahmed Hashim Bahrozyan, CEO of Public Transport Agency, Sultan Ibrahim Al Akraf, Director of Drivers Affairs, Public Transport Agency, Head of the Follow-up Committee for the Implementation of RTA’s Taxi Excellence Award, along with various directors and representatives from taxi companies. The purpose of this award is to enhance customer services during mega events in Dubai. It seeks to foster a competitive environment among companies to elevate traffic safety and awareness standards as well as maximise customer happiness. The award also aims to inspire drivers to strive for excellence, adhere to the highest quality standards, and demonstrate leadership in service provision. RTA has established specific criteria for selecting the outstanding company during key events held in the emirate based on certain criteria such as the lowest number of complaints, the highest rating given by drivers for trips, the lowest rate of quality violations,