Dubai Taxi Corporation launches digital transformation strategic plan 2022-2025

Dubai Taxi Corporation launches digital transformation strategic plan 2022-2025

DUBAI, 7th August, 2023 (WAM) -- Dubai Taxi Corporation (DTC), a subsidiary of the Roads and Transport Authority (RTA), has launched its strategic plan for digital transformation 2022-2025.

This strategy seeks to accomplish a host of strategic goals highlighted by digital mobility, excellent operation, financial sustainability, people’s happiness, and shaping the future.

The strategy is built on 9 key drivers namely: artificial intelligence, smart revenues, the Internet of things, smart city, big data, governance, security systems & upgraded systems, process automation & paperless initiatives, future transformation, and smart services.

Artificial Intelligence

The 9 key drivers of DTC’s digital transformation strategy encompass 45 initiatives including artificial intelligence. These initiatives include an automated AI response (chatbot) to the customers inquiries, a voice virtual assistance at the call centre to respond to customer requests and inquiries, a system for Taxi Demand Prediction to distribute vehicles according to the entered data, and Driver Face Recognition System to verify the driver’s identity and comply with the security measures if the vehicle is used only by an unauthorised driver.

The AI driver also includes an initiative to develop a Customer Voice Recognition System to verify the customer’s identity and use Augmented Reality to improve the customer experience and promote DTC’s services.