UAE: Dubai’s RTA to Shift 80% Taxis From Street Hailing To E-hailing

UAE: Dubai’s RTA to Shift 80% Taxis From Street Hailing To E-hailing

Dubai’s Roads and Transport Authority (RTA) has endorsed a plan for a gradual shift from conventional taxi’s street-hail to e-hail services, aiming for an 80 per cent e-hail adoption rate in the coming years. The decision stems from the success of Hala e-hailing rides, which accounted for 30 per cent of all taxi trips in Dubai in 2022, RTA announced on Sunday.

Mattar Al Tayer, RTA director-general and chairman of the Board of Executive Directors, said: “The expansion of taxi e-hail services, as opposed to street-hailing, reinforces the government’s goal of transforming Dubai into the world’s smartest city. This step also aligns with the worldwide shift in urban transportation planning, focusing on improving individual mobility, decreasing dependence on private cars, fostering happiness among residents, delivering outstanding services to visitors, and boosting customer satisfaction.

“E-hailing has emerged as the most efficient means of matching taxi supply with demand and providing customers with hassle-free, efficient taxi services. E-hail taxi service boosts the efficiency of taxi operations in Dubai by streamlining the process of locating and booking rides electronically. This leads to a higher percentage of trips with shorter waiting times of 3.5 minutes or less, thereby increasing customer happiness and satisfaction while reducing wasted