UAE Ministry of Finance Launches Customer Councils

UAE Ministry of Finance Launches Customer Councils

The UAE Ministry of Finance today announced the launch of the Customer Councils, in line with the Zero Government Bureaucracy programme that aims to eliminate redundant government procedures and requirements, as well as simplify administrative processes. The UAE Ministry of Finance held its first session in Dubai on Tuesday, with several invitees participating, sharing their experiences in dealing with the Ministry on various topics and services and their level of satisfaction. The customers’ insights are fundamental to the development, innovation, and success of government procedures, which  will lead to an enhanced customer experience. His Excellency Mohamed bin Hadi Al Hussaini, Minister of State for Financial Affairs, emphasised that zeroing government bureaucracy is an ongoing process. It requires identifying unnecessary procedures and areas where efforts could be better spent, addressing them, and measuring the results and impacts through a new methodology. He said: “Customers are a priority, especially in zeroing government bureaucracy, because they are the fundamental element in evaluating their experience of government services and procedures. We also recognise the key role of the Ministry’s cadres in this continuous process, because they are the human capital possessing the necessary expertise for success in the journey of development and to boost the level of