UAE Ministry of Finance launches ‘Customer Councils’

UAE Ministry of Finance launches ‘Customer Councils’

The UAE Ministry of Finance (MoF) has launched the Customer Councils, in line with the Zero Government Bureaucracy program that aims to eliminate redundant government procedures and requirements, as well as simplify administrative processes. The UAE Ministry of Finance held its first session in Dubai, with several invitees participating, sharing their experiences in dealing with […]The UAE Ministry of Finance (MoF) has launched the Customer Councils, in line with the Zero Government Bureaucracy program that aims to eliminate redundant government procedures and requirements, as well as simplify administrative processes.

The UAE Ministry of Finance held its first session in Dubai, with several invitees participating, sharing their experiences in dealing with the Ministry on various topics and services and their level of satisfaction. The customers’ insights are fundamental to the development, innovation, and success of government procedures, which will lead to an enhanced customer experience.

Mohamed Hadi Al Hussaini, Minister of State for Financial Affairs, emphasized that zeroing government bureaucracy is an ongoing process. It requires identifying unnecessary procedures and areas where efforts could be better spent, addressing them, and measuring the results and impacts through a new methodology.

Mohamed Hadi Al HussainiMinister of State for Financial AffairsUAE

“Customers are a priority, especially in zeroing