UAE ranks second globally in customer trust at 84%

UAE ranks second globally in customer trust at 84%

UAE Banks Federation confirms a 100% rise in use of some digital banking channels

Jamal Saleh, director-general of the UAE Banks Federation, speaks at the summit. — Supplied photo

Published: Fri 19 May 2023, 5:56 PM Last updated: Fri 19 May 2023, 5:57 PM

The rate of digital banking services use through a number of banking channels has risen over 100 per cent, data from the UAE Banks Federation showed.

Jamal Saleh, director-general of the UAE Banks Federation, said: “This great leap in digital banking adoption was achieved in line with the strategic vision of the Central Bank of the UAE, which is characterised by its proactive approach in setting the appropriate framework to keep abreast of technological developments, and its support for the banking sector in developing innovative solutions in order to provide the best services to customers in a secure, reliable and easy-to-use environment.”

Saleh added that the banking sector in the UAE is a model for digital transformation, as we have witnessed remarkable growth in the adoption of advanced banking technology and providing customers with banking services and products through various digital channels, where the increase in usage reached 100 per cent . He stressed the high levels of customer confidence in