Convenience is top priority for passengers post pandemic

Convenience is top priority for passengers post pandemic

(Bahrain) -- The International Air Transport Association (IATA) announced the results of its 2022 Global Passenger Survey (GPS), showing that travelers top concerns for travel in the post-COVID crisis period are focused on simplification and convenience.

“Travel during COVID-19 was complex, cumbersome and time consuming due to government-imposed travel requirements. Post-pandemic, passengers want improved convenience throughout their trip. Digitalization and use of biometrics to speed up the travel journey is the key,” said Nick Careen, IATA’s Senior Vice President for Operations, Safety and Security.

Planning and Booking

Passengers want convenience when they plan their travel and when choosing where to depart from. Their preference is to fly from an airport close to home, have all booking options and services available in one single place, pay with their preferred payment method and easily offset their carbon emissions.

- Proximity to the airport was passengers’ main priority when choosing where to fly from (75%). This was more important than ticket price (39%).

- Travelers were satisfied being able to pay with their preferred payment method which was available for 82% of travelers. Having access to planning and booking information in one single place was identified as being top priority.

- 18% of passengers said that they offset their