Royale Hayat Hospital holds Kuwait’s first patient experience conference

Royale Hayat Hospital holds Kuwait’s first patient experience conference

By Majd Othman

KUWAIT: Royale Hayat Hospital, in collaboration with the Healthcare Interest Group of the Saudi Quality Council, held on Saturday Kuwait’s first patient experience conference as a part of the hospital’s endeavor to provide “Care Beyond Boundaries”, which is the title the conference highlighted.

The conference was chaired by Dr Abubakr Elmardi, Chief Strategy Officer and Head of Obstetrics & Gynecology at Royale Hayat Hospital, with the participation of Dr Nashat Nafouri, Chair and Executive Officer of Healthcare Interest Group and Member of the Saudi Quality Council board, Dr Ashraf AlSahafi, Deputy Executive Director, Clinical Service, Consultant Pediatric Hepatologist, King Abdulaziz Medical City, Jeddah, Samer T Abu Ghazaleh, Chief Experience Officer, Chairman Healthcare Council, Jeddah, Jehan Al-Fannah, Manager Health Services Evaluation Unit, Department of Quality and Patient Safety, Royal Hospital, Muscat, and Sara Al-Rumikhani, Director Patient Experience and Patient Experience Advocate, Saudi Arabia.

The conference helped to disseminate recent trends and exchange information by experts on the importance of patient experience, as it was attended by more than 100 delegates representing healthcare service providers and leaders from private and ministry hospitals, including patients.

The speakers emphasized the relevance of engaging patients in care delivery, especially in this rapidly changing situation, and highlighted