Emirates Health Services implements smart patient management solution across UAE

Emirates Health Services implements smart patient management solution across UAE

Emirates Health Services (EHS), the health organisation in UAE, has implemented Sedco’s patient experience management system across 126 centres and over 700 healthcare departments across the nation, in collaboration with Emitac Healthcare Solutions. Primary healthcare centres, specialised healthcare centres, preventative medicine centres, happiness centres, blood donation centres, and hospitals are among these facilities. The advanced patient experience management solution streamlines the patient journey from pre-arrival to post-service, while automatically routing patients across the different centres and healthcare departments to ensure smooth operations, reduce waiting time, and provide a stress-free patient experience, a statement said. The features of the solution include mobile appointment booking and check-in, SMS notifications, instant e-ticket issuance, queue management, a digital signage system, central management and a business intelligence system. An added benefit of the solution is to provide the healthcare authority with real-time data to plan and use their resources more efficiently by delivering insights into the day-to-day operations, identifying areas of improvement, providing analysis of historic data, managing staff distribution, promoting better communication within each department and overall provide a blueprint of a patient’s journey in the entire healthcare facility. The director of the Technical Support Department at Emirates Health Services, Amal Karmostaje, stated, “Sedco’s