Mediclinic Middle East collaborates with Joint Commission International

Mediclinic Middle East collaborates with Joint Commission International

Mediclinic to become the first UAE healthcare company to embark on HRO journey

Dubai: Mediclinic Middle East has signed a contract with Joint Commission International (JCI), a global leader for healthcare patient safety and quality of care, to receive high reliability training. High reliability in healthcare refers to patient care that is consistently excellent and safe over long periods of time across all services and settings. High reliability organisation (HRO) industries include commercial aviation and nuclear power.

The process of becoming a HRO in healthcare involves adopting Robust Process Improvement® (RPI®) methods, a combination of Lean Six Sigma and change management processes, to empower the workforce to achieve zero harm for patients, caregivers and staff. The benefits of high reliability include a positive impact on clinical outcomes, patient satisfaction, employee engagement and financial performance.

As part of the collaboration, JCI will provide several workshops to Mediclinic Middle East leadership and staff. The workshops will focus on high reliability behaviours and foundational structures, as well as change management methods and tools. Additionally, once the workshops are completed for all Mediclinic Middle East hospitals, JCI will provide an in-depth, prioritised roadmap and additional strategies to further advance the organisation on its high reliability journey.

“High reliability