UAE: New initiative offers free 24/7 mental health services as part of insurance plans

UAE: New initiative offers free 24/7 mental health services as part of insurance plans

Now, UAE residents — who hold certain insurance plans — can get 24/7 mental health support without having to shell out a single dirham, thanks to a new initiative.

At no extra cost, a new programme called WellxMind can be integrated into existing insurance coverage, providing beneficiaries with online counselling sessions, therapy, and other mental health services anytime, anywhere.

Customers, however, must have Wellx-powered insurance plans to access WellxMind services through their phone or computer. Members can log in using just their mobile phone number through the Wellx app.

"Our mission is to create healthier, happier and more resilient communities and WellxMind is a step in the right direction towards achieving this,” said Javed Akberlali, co-founder and managing director at Wellx.

How it works

Currently, WellxMind is available through three insurers: Dubai National Insurance, Salama and NLGI. “However, with more insurers coming aboard, we hope to expand this reach considerably,” said Javed.

To identify their needs, customers first have to undergo a personalised initial assessment with a trained therapist or counsellor. Then, they will be matched with the most appropriate mental well-being professional.

Therapists and counsellors will decide on the length and type of treatment. The limit of treatment is based on the customers' insurance policy and