TOTAL CX, a new player in the customer service industry launched

TOTAL CX, a new player in the customer service industry launched

Manama, Bahrain: TOTAL CX, a new player in the local customer service sector, was launched today at an event held exclusively for Bahrain’s media representatives.

TOTAL CX caters to businesses of all sizes including the private and public sector, such as government entities, financial sector, telecoms, logistical carriers, restaurant, and delivery services, among many others that require customer contact services. The complex basket of products and services includes multilingual support around the clock, such as call centre, Chat Bot, WhatsApp, complaint handling and more.

Built on a strong platform, TOTAL CX has evolved from the oldest established customer call centre in Bahrain, Batelco Contact Centre, which dates back to the early 1970’s. Over the past 50 years, the centre has transformed into one of the most recognised in the Kingdom of Bahrain, responding to an average of 1200 enquiries daily.

TOTAL CX Chairman Faisal Al Jalahma speaking during the launch event said, “We are delighted to introduce TOTAL CX with a vision to be the partner of choice for best-in-class customer services for businesses in the region and beyond. We have been providing unmatched support to customers in Bahrain for decades, and we look forward to sharing our years of experience with other