Ashghal records 82% decrease in drainage customer complaints| Gulf Times – Gulf Times

Ashghal records 82% decrease in drainage customer complaints| Gulf Times – Gulf Times

The Public Works Authority (Ashghal) has recorded an 82% decrease in drainage customer complaints in the past ten years, despite a 51% increase in Qatar's population during the same period, a statement said.

When it comes to Drainage Network Operation and Maintenance (DNOM), complaints registered within Assets Affairs have fallen to 2,995 by the end of 2023 from 16,522 in 2013.

“Within ten years, the infrastructure network expanded by 180%, from 2,836 km in 2013 to 7,953 km in 2023. We have developed cutting-edge drainage systems, expanded the highway drainage, and established contemporary, effective treatment plants with vast capacities,” said DNOM manager engineer Khalid Ahmad al-Obaidli.

In the North Catchment Zone, notable advancements have been made in terms of customer service responsiveness and resolution times. Doha North Catchment Zone head engineer Abdullah Mohamad al-Komah said these advancements can be attributed to several factors, such as optimised operational organisation and strict adherence to maintenance plans and schedules.

There has been a significant development as Ashghal has met the initial response rate and demonstrated a 99.6% improvement. During the past 18 months, the Treated Sewage Effluent (TSE) complaints average response time was 35mn and 49mn for other types of complaints, while all complaints were resolved within