ERP implementations still biggest concern for about half of customers

ERP implementations still biggest concern for about half of customers

Dubai, United Arab Emirates: According to a recent research study from Epicor, a global leader of industry-specific enterprise software designed to promote business growth, a resounding 96 percent of organizations surveyed worldwide have confidence in their ability to navigate the early stages of the ERP purchase process, from initial evaluation to requirements planning. However, 48 percent cited a strong need for more support and partnership from their ERP providers during the latter stages of the purchase journey – from implementation, go-live, and ongoing customer care – to ease migration and realize faster time-to-value.

The 2022 Epicor Industry Insights Report surveyed more than 1,350 ERP users in the U.S., U.K., Australia, and New Zealand to reveal what is driving organizations to look for – and expect more – from their ERP providers, especially critical as organizations are increasingly presented with a growing number of options in making the move to the cloud and expanding technology capabilities beyond traditional ERP.

According to the study, 82 percent of respondents were operating in a hybrid cloud environment, with 46 percent either primarily or entirely in the cloud, a slight uptick from survey findings in 2021 which saw a large increase in cloud consideration driven by the