Unveiling the future of customer experience: CX Evolve Summit returns to Dubai on Aug 24

Unveiling the future of customer experience: CX Evolve Summit returns to Dubai on Aug 24

Event promises to be game-changer, bringing together industry pioneers, thought leaders, enthusiasts to explore latest trends, insights, strategies

By Web Desk Published: Sun 6 Aug 2023, 9:07 PM

Get ready to embark on a transformative journey as the 3rd edition of CX Evolve Summit, in association with CXSA and organized by KT Events, is all set to take place in Dubai, UAE on the August 24, 2023. This prestigious event promises to be a game-changer, bringing together industry pioneers, thought leaders, and CX enthusiasts to explore the latest trends, insights, and strategies in creating exceptional customer experiences.

In today's fiercely competitive landscape, the power of a positive customer experience cannot be underestimated. Recent surveys have shown that a staggering 94 per cent of consumers consider a positive experience just as vital as the actual product or service when making repeat purchases. Moreover, 74 per cent of consumers have already shown their willingness to switch brands if they don't receive the experiences they desire. With customer loyalty hanging in the balance, organizations must rise to the occasion and deliver "wow" experiences that stand out.

The digital-first strategy has been accelerated by the pandemic, allowing brands to evolve alongside consumers and service providers in this era