Programmes focused on customer satisfaction in electricity sector unveiled

Programmes focused on customer satisfaction in electricity sector unveiled

Muscat: Nama Supply Company, in partnership with Nama Distribution Company and Nama Dhofar Services Company, organised a media conference to unveil their programs focused on enhancing customer satisfaction.

The conference covered various initiatives aimed at raising awareness regarding electricity consumption and efficiency, as well as field campaigns to strengthen the partnership between service providers and the community.

The meeting aimed to educate the customers about their rights to basic account tariff and how it positively impacts electricity bills.

During the media conference, the companies’ representatives provided detailed information about the eligibility for the National Electricity Subsidy (additional subsidy) emphasizing the reliability of the electricity network and its readiness to address any emergency outages, particularly during the summer season.

Salim Said Al Kemyani, CEO of Nama Supply, reiterated the company's commitment to delivering the highest level of service quality and continuous development.

He highlighted the Nama Supply programme to forge partnerships with various segments of the community and institutions through field visits and meetings with public organisations and local community institutions.

He stressed that the company strives to provide appropriate solutions that contribute to service improvement and enhance customer satisfaction”. “The company had previously launched a smartphone application called "Nama Services."

"The application offers several features, including the