Serco Middle East and Pangiam partner to fuel the customer experience in airports

Serco Middle East and Pangiam partner to fuel the customer experience in airports

, the international public services company, announced a partnership agreement with Limited, to help bring technology-enabled guest experiences to airports in the Kingdom of Saudi Arabia and the UAE. Focusing on making journeys more effortless, secure and memorable, Serco is partnering with Pangiam, a company that harnesses emerging technologies, innovation and the power of data, to revolutionise operations and the secure and efficient flow of people and goods as they travel through airports. The collaboration will aim to facilitate faster and seamless processes, increased throughput and reduction in queues, as well as more efficient safety and security checks, using the power of data to optimise these operations. It will also aim to realising government’s visions by designing, developing and maintaining world-class experiences and services for everyone. Samantha Rowles, Operations Director in the Transport sector at Serco Middle East, who attended the signing ceremony commented, “For us, the customer’s airport experience starts well before they set foot in the airport; we need to deliver personalised guest experiences that covers the entire journey – from the moment of booking, arriving at the airport, collecting luggage to reaching their destination. The airport is the gateway and the first experience to a traveller’s destination,