Customers praise DEWA’s tools & smart programmes to manage consumption

Customers praise DEWA’s tools & smart programmes to manage consumption

DUBAI - Dubai Electricity and Water Authority's (DEWA) customers have praised the smart tools and programmes it provides as part of the Smart Living initiative to help them manage their electricity and water consumption more efficiently and promote a sustainable lifestyle.

One of the tools recently launched by DEWA within the Smart Living initiative is the Consumption Assessment Tool, which helps residential customers assess their electricity and water consumption, empowering them to make smart decisions by using tips customised for each customer.

Saeed Mohammed Al Tayer, MD and CEO of DEWA, said that smart tools and programmes provide a proactive mechanism in interacting with customers. It helps them make smart decisions by monitoring their consumption through the smart living dashboard and receiving daily, monthly, and annual consumption reports. These also help customers instantly detect leakage and repair interruptions without contacting DEWA.

To use the Consumption Assessment Tool, customers need to log into their accounts on DEWA's smart app or website and fill out the consumption assessment form. They can then receive a detailed report on their electricity and water consumption, and customised tips based on their consumption patterns to help them manage their consumption more efficiently.

DEWA provides the High-Water Usage Alert under the