DEWA adopts ‘360 Services’ policy to provide proactive and integrated services exceeding customer expectations

DEWA adopts ‘360 Services’ policy to provide proactive and integrated services exceeding customer expectations

Dubai Electricity and Water Authority (DEWA) has adopted the ‘360 Services’ policy across all its services to ensure they are seamless, proactive, and integrated, meeting customer needs and exceeding their expectations. This is a part of DEWA’s efforts to enhance government efficiency in service provision. DEWA is keen to engage all stakeholders in the various stages of service design in line with the ‘360 Services’ vision, supporting the ‘One Government’ concept.

“By implementing the ‘360 Services’ policy, we seek to achieve the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai; and the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, to provide integrated government services that ease people’s lives. We adopt highly efficient working models that save customers time and effort.

 

DEWA cooperates with public and private entities to elevate the customer experience based on total quality management and sustainable excellence standards to achieve the happiness of customers and society as a whole. At DEWA, we are committed to enhancing customer experience by adopting the latest advanced technologies, such as generative