DEWA among first utilities in the world to adopt Microsoft’s Copilot

DEWA among first utilities in the world to adopt Microsoft’s Copilot

Dubai, UAE: Dubai Electricity and Water Authority (DEWA) has provided its employees with the smart assistants Microsoft 365 Copilot and Microsoft Security Copilot, making it the first government entity in the UAE to adopt this advanced technology from Microsoft. This is part of DEWA’s efforts to utilise innovation and the latest disruptive technologies to enhance efficiency, productivity, and quality. DEWA is among the first utilities in the world to adopt Microsoft’s Copilot.

Copilot's features are powered by generative Artificial Intelligence technology. It enriches the employee experience, facilitates the performance of their tasks, automates workflow, and strengthens cooperation between work teams, in addition to saving effort and time. Copilot’s features can be modified to suit each individual employee and to meet their growing needs while ensuring smoother operations. This also helps to keep pace with new and accelerating requirements, anticipate challenges, and turn them into promising opportunities. These features align with the highest standards of privacy and security followed by DEWA as it implements AI service protection technologies.

“We follow the wise directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to empower our employees and enable them to anticipate