DEWA initiates pilot use of ChatGPT to enhance the capabilities of Rammas, its virtual employee

DEWA initiates pilot use of ChatGPT to enhance the capabilities of Rammas, its virtual employee

Dubai, UAE: After launching it last February, and as part of its strategy to employ Artificial Intelligence (AI) technologies across all its operations and services, Dubai Electricity and Water Authority (DEWA) announced the pilot use of ChatGPT, since April 2023, on its website through Rammas, DEWA’s virtual employee, to enhance customer experience.

“The wise leadership pays great attention to leveraging AI technologies across all sectors. At DEWA, we are keen to enrich the customer experience through smart services that save their time and effort using the latest AI tools. This supports the UAE National Strategy for Artificial Intelligence 2031, the Dubai 10X initiative and the Smart Dubai initiative, which aims to make Dubai the smartest and happiest city in the world. This is also part of our efforts to use AI in all our services and operations to reduce the number of visits to our customer happiness centres and contribute to shaping a new digital future for Dubai through Digital DEWA, our digital arm, that aims to make us DEWA first digital utility in the world with autonomous systems for renewable energy and storage, with the expansion of the use of AI and digital services,” said HE Saeed Mohammed Al Tayer,