DEWA records world’s lowest electricity Customer Minutes Lost per year

DEWA records world’s lowest electricity Customer Minutes Lost per year

Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), announced that DEWA has achieved the lowest electricity Customer Minutes Lost (the total number of minutes called CML, during which customers experience a power outage) in the world in 2023. DEWA recorded just 1.06 minutes per customer, breaking its record of 1.19 minutes per customer in 2022. This is compared to around 15 minutes recorded by leading utility companies in the European Union. “Following the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, we continue to develop the energy and water infrastructure in Dubai. We take pride in DEWA’s contributions to the UAE and Dubai’s global accomplishments. DEWA has achieved the lowest electricity CML in the world, of just 1.06 minutes per customer yearly. This is the accumulation of DEWA’s efforts in innovation and managing facilities and services through a smart and integrated smart grid. This utilises the latest disruptive technologies of the Fourth Industrial Revolution, including Artificial Intelligence (AI), blockchain, energy storage, Internet of Things (IoT), and others. This contributes to providing electricity and water services according to the highest standards of availability,