DEWA’s integrated digital services enhance happiness of customers in 2022

DEWA’s integrated digital services enhance happiness of customers in 2022

DUBAI – Dubai Electricity and Water Authority (DEWA) has seen a significant increase in digital service usage for the second year in a row in 2022. The success of DEWA's digital transformation process has been attributed to its use of the latest technologies and AI tools to provide advanced, innovative services that meet the needs of customers.

“We use the latest technologies of the Fourth Industrial Revolution and Artificial Intelligence tools, to enrich the customer experience and provide an unconventional model of added-value digital services. This is in line with the Dubai 10X initiative launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, and the Services 360 policy by the Government of Dubai to provide seamless, proactive, integrated, and specialised services that meet customer expectations. DEWA recorded more than 10 million digital transactions during 2022, and smart adoption of its services reached 99 percent in 2022. DEWA received the 100 percent Paperless stamp from Digital Dubai Authority in 2021. It has completed the digital integration of more than 70 projects with over 30 government and private organisations,” said Saeed Mohammed Al Tayer, MD & CEO of DEWA.

DEWA offers its services through various