DEWA’s integrated digital services enhance the happiness of customers in 2022

DEWA’s integrated digital services enhance the happiness of customers in 2022

Dubai, UAE: For the second year in a row in 2022, Dubai Electricity and Water Authority (DEWA) recorded a significant increase in using its digital services by all stakeholders. This reflects the excellence and leadership of the digital transformation process at DEWA and its success in providing innovative and advanced services that meet the needs of stakeholders at any time and from anywhere with ease and safety. This saves their time and effort and enhances their happiness, which contributes to making Dubai the smartest and happiest city in the world, in addition to protecting the environment and preserving natural resources.

“We use the latest technologies of the Fourth Industrial Revolution and Artificial Intelligence tools, to enrich the customer experience and provide an unconventional model of added-value digital services. This is in line with the Dubai 10X initiative launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the Services 360 policy by the Government of Dubai to provide seamless, proactive, integrated, and specialised services that meet customer expectations. DEWA recorded more than 10 million digital transactions during 2022, and smart adoption of its services reached 99% in 2022.