Now, communicate with DEWA Customer Care in Dubai on metaverse

Now, communicate with DEWA Customer Care in Dubai on metaverse

Dubai: Dubai Electricity and Water Authority (DEWA) has launched its ‘DEWAVerse’ platform on the Metaverse and became the first local government organisation to launch its platform on the Metaverse to provide its services to customers, employees, and members of the society, the authority announced on Sunday. DEWA invests in Metaverse technology to implement and develop its current and future projects, which contributes towards stakeholder happiness, the development of business, enhancing efficiency and production, and reducing costs. This was announced during DEWA’s Digital Transformation Steering Committee meeting, where McKinsey also attended and presented the Digital Quotient Assessment 2022 report, highlighting that DEWA has maintained its position as a global digital leader in utilities. During the meeting, seven projects using Metaverse technology were reviewed. These include the ‘Customer Service Centre,’ the first of its kind locally, which enables customers to communicate with the Customer Care Centre agents to answer their inquiries and complete transactions in the virtual world. ‘DEWA Workplace’ enables users to move around the DEWA buildings and hold meetings in the virtual world. DEWA Future Lab enables users to hold brainstorming sessions, discuss challenges and develop the best solutions using innovation tools in the virtual world. The First Aid and