Rammas, DEWA’s virtual employee, addresses 6.8 million enquiries since 2017

Rammas, DEWA’s virtual employee, addresses 6.8 million enquiries since 2017

According to the Dubai Electricity and Water Authority (DEWA), its virtual employee ‘Rammas’ has responded to more than 6.8 million enquiries – from the time it was launched in Q1 2017 to the end of December last year.

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DEWA launched Rammas as part of its strategy to employ artificial intelligence (AI) across all its operations and services. Rammas encourages the use of smart channels, reduces the number of visits to DEWA’s Customer Happiness Centres and supports smart adoption at DEWA, which reached 99 per cent in 2022.

Saeed Mohammed Al Tayer, MD and CEO of DEWA, said: “DEWA focuses on the future by using technologies of the Fourth Industrial Revolution such as AI, unmanned aerial vehicles, energy storage, and the internet of things, as well as developing the technological infrastructure and providing the latest solutions. This supports the UAE National Strategy for Artificial Intelligence 2031, the Dubai 10X initiative, and the Smart Dubai initiative to make Dubai the smartest and happiest city in the world.

“DEWA enables its customers to complete their transactions anytime, anywhere, easily and safely using its website, smart app, and other digital channels. This saves their time and efforts and