Government services centers report 98% customer satisfaction – The Peninsula

Government services centers report 98% customer satisfaction – The Peninsula

Doha, Qatar: The Civil Services and Government Development Bureau (CGB) has said that the government services centres received 98% customer satisfaction last month.

“The total number of services completed in April 2024 reached 37,268 services, and the average customer satisfaction reached 98.09% based on the opinions of service recipients,” said CGB on X platform.

It said: “As part of our mission to modernise and develop government services, we follow up on all services provided in the government service centres affiliated with CGB, and we are interested in customers’ feedback about the services.”

It said that the customers can now share their experience with the service centres after completing the service.

Government agencies in government service centres completed 37,268 services, of which the Ministry of Foreign Affairs had the largest share with 15,500 services, followed by the Ministry of Labor with 7,810 services, then the Ministry of Justice which provided 6,268 services.

The Ministry of Foreign Affairs provided 15,500 services in April where it received 746 feedback from customers with 98.01% satisfaction. The Ministry of Commerce and Industry rendered 4,455 services and received 328 feedback from customers with 98.81% satisfaction.

Civil Services and Government Development Bureau offered 933 services last month where it received 68 feedback