Dubai World Islands resort picks Infor hospitality solution

Dubai World Islands resort picks Infor hospitality solution

Infor, the industry cloud company, said that The Heart of Europe resort on Dubai World Islands is enhancing guest experience at its upscale Monaco Hotel using Infor Hospitality Management Solution (HMS) and Infor Sales & Event Management software. The Monaco Hotel, a trendy 198-room hotel in The Heart of Europe, has deployed Infor’s industry-specific HMS and will soon go live with the Infor event management solution. A second hotel on the same island, the 272-room Nice, will follow suit with both solutions within a few months. With Infor HMS, the Côte d'Azur Monaco Hotel can gather and use integrated, holistic data at multiple touchpoints to provide guests with a seamless, personalized, and consistent experience. It enables the hotel to provide services including self-check-in, and allows guests to select preferences for everything from dining to entertainment from their mobile devices. This improves guest experience while raising the productivity of hotel staff, who can re-allocate resources to more important tasks including enhancing customer service. By using Infor Sales & Event Management, the hotel will streamline the way it manages events and catering, which is especially important for large events that take place at The Heart of Europe. The software automates the entire