Interview: Abhinav Gupta, CEO – Gulf region at Cars24

Interview: Abhinav Gupta, CEO – Gulf region at Cars24

We started our operations almost a decade ago in India and launched our first international hub in the UAE in 2021. We are currently operating in Australia, Saudi Arabia, Thailand, Indonesia. We understand the importance of being digitally forward, which is why our business model, strategy and innovation is tech-driven. This has allowed us to go above and beyond just physical interaction with Cars24 customers and capture valuable data at every point of the consumer’s car-buying journey and helps us be in line with current and upcoming new car trends. The first point in our customer journey is through our website and through our data-backed search and discover option, we can identify and understand buying patterns and preferences for our wide variety of customers, including their inclination towards latest car models. The pre-owned car market is competitive but cluttered and we assessed that there was a big gap in the region for a brand that operated as a one-stop shop for customers. With trust, service and quality being imperative, we created our ethos around these crucial drivers, not just in the time of buying or selling but through the entire journey of the ownership. Our mega refurbishment hub in Jebel