Laurent A. Voivenel unveils secrets behind a happier workforce at Hospitality Leadership Forum

Laurent A. Voivenel unveils secrets behind a happier workforce at Hospitality Leadership Forum

Laurent A. Voivenel, Senior Vice President – Operations & Development, EMEA & India, and Senior Vice President – Group Human Resources & Talent Development at Swiss-Belhotel International, unveiled the secrets to cultivating a happier workforce in the hospitality industry at the Hospitality Leadership & F&B Forum held during the Hotel Show Dubai.

In his compelling presentation, Laurent emphasized several key points that can revolutionize the way businesses approach employee satisfaction. With his vast expertise in operations and talent development, he advocated for practices that promote a positive workplace culture while ensuring efficiency and growth.

One of the major highlights of Laurent’s presentation was the importance of creating a culture that companies can be proud to share. He stressed, “By fostering an environment that encourages open communication, collaboration, and mutual respect, hotels can significantly boost employee morale and satisfaction. Workplace flexibility, such as job sharing, enables employees to strike a healthy work-life balance while ensuring operational continuity.”

Clear and transparent communication was another critical aspect highlighted by Laurent. Citing the Iceberg Model as an example, Laurent encouraged to look at the hidden factors that influence employee satisfaction and engagement, emphasizing the importance of addressing both visible and underlying aspects. Just as an iceberg's visible