Bahrain’s CBB consumer protection unit resolves 76 complaints

Bahrain’s CBB consumer protection unit resolves 76 complaints

Manama - All 76 complaints received by the Central Bank of Bahrain (CBB) consumer protection unit from July to September 2021 have been resolved, it has emerged. The banking regulator’s Customer Complaints Report for July-September 2021 shows that the unit received 15 complaints in July, 31 in August, and 30 in September this year, adding up to a total of 76 for the quarter. During the three month period, the consumer protection unit received 20 complaints regarding loan issues from customers of Al Salam Bank, Ahli United Bank, , Bank of Bahrain & Kuwait, , Citibank, Eskan Bank, Khaleeji Commercial Bank, and Standard Chartered Bank. The report added that there were 15 complaints regarding disputed amounts, pertaining specifically to Al Salam Bank, Ahli United Bank, Bank of Bahrain & Kuwait, Citibank, Credimax, HSBC, , , t’azur Company, Bahrain Credit, and Western Union. Ten complaints resolved by the regulator regarding delay in processing car insurance claims, fire insurance claims, and transactions, were from customers of Gulf Union Insurance & Reinsurance, Bahrain National Insurance, Solidarity Bahrain, AXA Gulf, Rain Management, Tap Payments Company, Bahrain & Kuwait Insurance Company, and t’azur Company. Issues involving rejection of claims accounted for five complaints, with the