BNET opens Service Management Centre (SMC) to support Bahrain’s Telecom service providers


Bahrain’s National Broadband Network (BNET), launched in October 2019 and responsible for providing broadband network services across the Kingdom of Bahrain, has opened its new Service Management Centre (SMC) to support all of Bahrain’s licensed service providers. The SMC has been established to provide 24/7 support for Service Assurance and order fulfillment related to all BNET products and services with the aim of enhancing customer experience. The new SMC is another achievement that is part of BNETs strategy to fulfil its goals in line with the Kingdom of Bahrain’s strategy and vision for the telecommunication sector. BNET CEO Mohamed Bubashait said that “Bahrain’s National Broadband Company is delighted to introduce its new SMC which has been developed to improve the delivery of services to its valued customers, the Kingdom’s licensed service providers. One of our main strategic pillars is to be a customer-experience focused company. Therefore, at BNET we aim to provide high quality services to Bahrain’s licensed service providers and cultivate meaningful relationships with each operator to ensure satisfaction.” Mr.

Bubashait went on to extend his thanks and appreciation to BNET Board Chairman Shaikh Ali bin Khalifa Al Khalifa and all BNET board members for their continuous support more...