Omantel, PDO and Al Mouj bag top awards

Omantel, PDO and Al Mouj bag top awards

Muscat: Organisations that have effectively invested in the digitisation of their CX journey and made a mark to that effect were recognised at the Customer Experience Live and Intelligent Automation Show Middle East. Omani organisations fetching top honours for their exemplary CX, AI and digital performances included Omantel, Petroleum Development Oman (PDO) and Al Mouj Muscat. Winning two prestigious awards namely Best Service Delivery Telecom and Best Intelligent Automation Project in Telecom, Talal Said Al Mamari, CEO, Omantel said, "As far as automation is concerned, delivering high value to our customers through operational excellence is vital to us. Some of the opportunities lie in accelerated digitisation of products and services as we transition towards the future." Similarly, bagging the Best Intelligent Automation Project in Oil and Gas and Intelligent Automation Leader of the Year Oil and Gas awards, Saud Zakwani, Head of Data Science, Petroleum Development Oman said, "With hyper-automation and continuous improvement a key priority, intelligent automation is the common winning strategy being leveraged by organisations to transform processes and deliver bottom line impacts. At PDO, we are combining traditional automation methods with intellectual assets and data science to achieve agility and be a dynamic organisation." Investments in CX