Ministry refers 200 online stores to E-Commerce Violations Committee

Ministry refers 200 online stores to E-Commerce Violations Committee

Saudi Gazette report RIYADH — Saudi Arabia's Ministry of Commerce has referred 200 online stores to the E-Commerce Violations Committee to impose legal penalties on them. The Ministry referred e-stores due to violating the compliance standards for e-commerce reliability. The move comes to enhance the reliability of e-commerce transactions and to monitor violations before they occur to consumers, in addition to protecting and preserving the rights of the online shopper to create a fair trading environment. The ministry explained that the process of monitoring included several e-stores, including large, medium and small ones that sell many different products such as e-devices, cosmetics, furniture, and others. The E-Commerce Council has announced the obligation of e-stores to implement 13 standards that they must provide for the reliability in e-commerce, which are: 1 - Contact phone number. 2 - E-mail. 3 - Instant chat. 4 - A reliable e-payment feature must be provided through an approved banking channel. 5 - It is necessary to enable the consumer to file a complaint on the store's website. 6 - Enabling consumers to file a complaint through social media. 7 - E-stores must disclose the exact time to respond to consumer complaints. 8 - It is