Saudi Consumers Guide Covers 1,000 Rights

Saudi Consumers Guide Covers 1,000 Rights

The Consumer Reports Center at the Saudi Ministry of Commerce. (Asharq Al-Awsat)

The Saudi Consumer Protection Association issued the "Consumer Rights Comprehensive Guide“, which was recently updated to include 13 government agencies, including ministries, committees and institutions.

The guide covers around 1,000 rights to raise awareness among consumers on their rights and duties, in a way that preserves that of all parties.

The Association highlighted the consumer rights that have been approved by regulations through the guide, in recognition of the importance of increasing awareness among consumers of their guaranteed rights.

The Association's Director of Communication and Public Relations, Mohamad al-Ahmari, stated that the guide has collected nearly 1,000 rights.

The interest in developing the guide stemmed from the role of the association in achieving and increasing awareness.

Statistics showed that the Ministry of Commerce and Investment reported over 1.4 million consumer complaints last year, including 266,000 concerning online trading, 190,000 on online payment systems, and 55,000 on guarantees issues.

A member of the Board of Directors of Riyadh Chamber and Chairman of the E-Commerce Committee, Abdullah al-Ajlan, explained that the Ministry is making tremendous efforts in handling consumer reports, specifically with regard to e-commerce.

The ministry established the "Maarouf“ platform as a useful service for sellers or