BT Group gets services live quicker for customers with Blue Planet, reducing engineering effort along the way

BT Group gets services live quicker for customers with Blue Planet, reducing engineering effort along the way

Innovative plans will simplify design, configuration and activation of network services across all the Group’s consumer and business products

Additional benefits will come from reducing engineering effort and the shutdown of half a dozen legacy systems; delivery times will reduce significantly thanks to standardisation and simplification of our service catalog and key processes

United Arab Emirates: BT Group’s Digital Unit today announces it is working with Blue Planet, a division of Ciena (NYSE:CIEN) to simplify the way it automates the orchestration and delivery of network services as part of customer orders and service requests, across the Group’s Consumer and Business products. The move improves customer experience with services going live quicker, reduces engineering effort and helps speed new propositions to market.

What this means in practice is that when a customer hits ‘buy’ on a broadband product, the design, configuration and activation of network services, from local network through to BT’s 21C core network, to Openreach systems and the wider internet, will be automated by the Blue Planet platform. Similarly, if changes are made in service, as is common for BT’s business customers, Blue Planet can streamline the process of implementing those adjustments, adding new capacity, lines or capabilities